Terms of Use

These Terms and Conditions set out the rules for using the Castle Jackpot website and services. They explain the contractual relationship between us and our users, covering account use, deposits and withdrawals, promotions, and dispute handling. We ask that you read these terms carefully before registering or placing bets. By using the site you accept and agree to comply with these rules.

Account responsibilities

When you create an account you must provide accurate and current information. You are responsible for maintaining the confidentiality of your login details and for any activity that occurs under your account. We may require identification documents to verify your identity before allowing deposits, play or withdrawals. If you suspect unauthorised access, contact our support team immediately.

Eligibility requirements

Only individuals who meet the minimum legal age in their jurisdiction and who are permitted to gamble under local law may register. You must hold only one account and not permit others to use your account. We reserve the right to restrict access from certain countries and to close or suspend accounts that do not meet eligibility criteria.

Acceptable platform use

Users must not use the site for any unlawful purpose or in a manner that abuses, harasses or defrauds other users or the operator. Automated play, software-assisted play or collusion intended to exploit games or promotions is prohibited. We may monitor activity and suspend or close accounts where we reasonably suspect abusive or fraudulent behaviour.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms and conditions that apply in addition to these general terms. Wagering requirements, maximum bet limits and game restrictions may apply. We may withhold, void or reclaim bonuses and winnings where we detect misuse, multiple registrations or breaching of promotional rules. Details for each active promotion will be available on the promotions page.

Deposits and withdrawals

Deposits should be made using accepted payment methods. Withdrawals are subject to verification checks and may require documentation to confirm identity or source of funds. We may apply minimum and maximum limits to withdrawals. Pending a successful verification, withdrawal requests may be delayed. We will use reasonable efforts to process valid withdrawals promptly, but we do not guarantee specific processing times.

Dispute resolution

If you have a complaint you should contact our support team in the first instance. We will acknowledge complaints and aim to resolve them quickly and fairly. If a dispute cannot be resolved directly, we will explain any independent escalation or mediation process that is available. Both parties agree to act reasonably and to provide relevant information to support any investigation.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in law, payment processing, security or product features. We will publish updated terms on the site and where appropriate notify registered users. Continued use of CastleJackpot after changes are published constitutes acceptance of the updated terms. If you do not accept the changes you should stop using the site and close your account.