Contact Us
Need a hand? Our support team is here to help with account questions, verification, withdrawals, technical issues or general feedback. Reach us via email or phone and we will respond promptly during working hours. For urgent matters, use the phone line; for document uploads, security checks or payment queries, send the relevant email. We aim to resolve most enquiries quickly and can guide you through any part of your account or the site.
| Department | Contact |
|---|---|
| Customer support | [email protected] — Live chat and email support. Typical response within 24 hours. Upload documents via your account area. |
| General enquiries | [email protected] — General questions, complaints and site information. Please include your account ID where relevant. |
| Affiliate enquiries | [email protected] — Partnerships, marketing and affiliate payments. Team replies Mon-Fri, 09:00-18:00. |
| Telephone | +44 20 7946 4821 — Phone line for urgent account matters. Available Mon-Fri 09:00-18:00. |
| Working hours | Mon-Fri, 09:00-18:00 — Live chat available 08:00-24:00; email response within 24 hours. |
Contact Us by Email
Email is our preferred way to handle detailed requests, account issues or anything needing documents or explanation. Please send messages to [email protected] with a clear subject line and include current contact details, your account ID and any relevant attachments. Providing complete, up-to-date information helps us process your enquiry faster and avoids unnecessary delays.
Contact Form
Name Email Message Send message Responses usually within 24 hours. For urgent account issues please use live chat when available.Response Time
Our support team aims to reply to most enquiries within one business day. Simple requests are usually handled quickly, while cases that need verification or review may take longer depending on complexity and the departments involved. For urgent issues use live chat during opening hours; email replies can take up to a few days if further investigation is required.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve Castle Jackpot. Tell us what’s working, what could be clearer and any features you’d like to see; every message sent to our team is reviewed carefully and used to shape updates to CastleJackpot, from site tweaks and promotions to the overall user experience.