Privacy and Data Policy
Welcome to the privacy policy for Castle Jackpot. This page explains how we collect, use and protect personal information when you create an account, play games or use our site. We value your privacy and set out what data we hold, why we process it and how you can manage your information.
Types of data we collect
We collect information that helps us provide and secure our services, process payments and meet legal obligations. This includes personal details you give us, technical information from your device and transactional records of your activity on our platform.
Personal data
Personal data may include your name, date of birth, contact details, postal address, email address and identification documents submitted for verification. We also hold account credentials and any communications you send to our support team. This information is necessary to open and maintain an account, verify age and identity and respond to requests.
Technical data
Technical data covers IP address, device and browser type, operating system, screen size and language settings. We also collect usage information such as pages viewed, time spent on the site and feature interactions. This helps us maintain security, improve performance and ensure a smooth mobile and desktop experience.
Transactional data
Transactional data includes deposit and withdrawal history, payment method details (as required for processing), gameplay records and promotional activity. We retain transaction records to process payments, resolve disputes and comply with legal obligations relating to financial transactions.
How we use your information
We use personal and technical data to operate accounts, process payments, detect and prevent fraud, provide customer support and comply with legal and regulatory requirements. Transactional and activity data are used to manage play history, process withdrawals and handle disputes. We may also use anonymised data for analysis to improve our service.
Data protection practices
We store data securely and limit access to authorised staff and trusted service providers. We use industry-standard security measures such as encryption for data in transit and access controls for stored information. Where third-party processors are involved, we require appropriate safeguards to protect personal data.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, maintain sessions and measure site performance. Some cookies are essential for account security and payments. Others are used for analytics or to personalise content. You can manage cookie settings through your browser or our cookie tools where provided.
User rights
You have rights to access, correct and request deletion of personal data held about you, subject to legal and operational constraints. You may request restrictions on processing, object to certain uses or ask for a portable copy of your data where applicable under law.
Access, correction and deletion
To exercise your rights, contact our support team via the in-site support options. We will respond in line with applicable data protection laws and may request proof of identity before fulfilling requests to protect account security. Certain information may be retained for record-keeping or compliance purposes even after an account is closed.
Information sharing and third parties
We share data with payment processors, identity verification providers, analytics and security partners, and where required by law with competent authorities. Third parties receive only the information necessary to provide their services and are contractually required to maintain confidentiality and security.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. Material changes will be posted on the site and, where appropriate, notified to account holders. For questions about this policy or our handling of data, contact our support team through the site. CastleJackpot is committed to handling your information responsibly and transparently.