Castle Jackpot Casino Responsible Gambling

At Castle Jackpot we take responsible gambling seriously. We want you to enjoy controlled play and make informed choices, so we provide clear tools and guidance to help you manage your activity. Our aim is to keep player safety front of mind and to support anyone who needs to take a step back from gambling.

Player protection principles

We operate on a few simple principles: prevention, early intervention and support. We encourage players to set limits, monitor activity and contact us if they notice any concerns. We treat requests for help promptly and respect a player’s choice to restrict or close their account.

Activity-control tools

We offer a range of practical controls you can apply to your account at any time. These tools are available through your account settings and can be updated as needed.

Deposit limits

Set daily, weekly or monthly deposit limits to manage how much you add to your account. Limits are applied immediately and are intended to help you stay within a budget that suits your circumstances.

Loss limits

Loss limits let you restrict how much you can lose over a set period. You can choose a daily, weekly or monthly cap. Adjustments to lower limits are applied straight away; increases may be subject to a short waiting period.

Time limits and session controls

Use session reminders and time limits to control how long you play. Session reminders notify you when a pre-set time is reached, while enforced time-outs provide a short break from play.

Self-exclusion and account breaks

If you need a longer break, self-exclusion is available for fixed periods or permanently. During self-exclusion we block access to your account and related marketing. You can request self-exclusion through your account area or by contacting support; we will confirm the process and follow up with additional support information.

Recognising signs of problematic behaviour

Look out for signs such as chasing losses, playing longer than intended, neglecting other responsibilities, or borrowing money to gamble. If you or someone you know shows these signs, please act early and use the tools provided or seek external help.

Tips for maintaining control

Set realistic limits before you play, stick to a budget, take regular breaks and avoid gambling when stressed or under the influence. Use deposit and loss limits, session reminders and cooling-off periods to keep play in check.

Professional help and support organisations

If you need further support, speak to a trained adviser. Organisations such as GamCare, GambleAware and Gamblers Anonymous offer confidential help, self-assessments and counselling. You can also contact our support team via the in-site help centre for guidance on using the tools available through CastleJackpot and to find appropriate external services.